Tried looking but can't see a way to book an engineer for this? Thanks. Feb 22, 2022. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The "two cables" sound very like a Sky dish install. Getting Connected with Virgin Media is easy when you have a wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. But I have no Virgin Media Wall socket in my house. wall socket. Should’ve checked this before I ordered. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. I'm sorry to hear about the missing wall socket. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Damaged Wall socket. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. SHARE. No virgin media wall socket. It probably goes into another room in the house. can someone contact me about moving a TV point please. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. The block box on second picture is an amplifier for terrestrial TV. on 01-12-2022 11:22. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Thanks! Regards, BilalI, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. 1. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. • Connect the power supply to the back of the new box, then switch on at the wall. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Feb 22, 2022. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. It has two outputs on the left of the wall box. Whichever is the most suitable. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. They will charge £99 for a relocation. 84K; Tudor. 132Mb average speed. on 08-02-2023 13:33. There is no additional slot. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Tuning in. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Quickstart is the quickest and easiest way to setup our services. There is no additional slot. If digging / drilling / new external & internal cables are required the. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. 4. Crazy! They must be made of money. Virgin Media; My Virgin Media; Shop; Help;. Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. I can only find the TV socket. Thanks for posting, welcome both to the community and also Virgin Media. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. It is actually a VM box but a very old one, even though it was still in use just over a month ago. All the wall sockets I can see are for BT. Even sitting in the room above the router, the WiFi was dreadful. Hi, I just moved to a new house and got my virgin media kit today. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. You need something called a barrel to connect the two. Virgin Fibre Areas only. The cable could be hidden within, or behind, furniture. Push the white cable with the black label into the Hub. If you require an alternative format bill, such as braille or audio, you will not be charged. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. The "two cables" sound very like a Sky dish install. My options are . I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. No virgin media wall socket; Options. One branch goes to the modem and the other to the V6 box. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. I have looked everywhere but can't seem to find one. Hi, I entered my postcode as was told I could use QuickStart! After ordering the hub and looking at the instructions, we do not have a wall socket that matches in our house. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Options. Re: Wall socket. Learn more. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Options. I have only got one rectangular shaped white socket (Shown as below) but it seems old. We have the quickstart pack but sadly cannot get broadband set up and working. Virgin Media Wall Socket. . Best Regards, The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Discover first hand everything Virgin Media has to offer Drop into any Virgin Media Store today to experience a world of TV entertainment, mobile and superfast broadband first hand. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. You should see a cable going through the wall and if you trace this inside, you should get the cable. QuickStart, set up and connections. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Account - Cable. D01 C9W8. Stream from Virgin Media. com How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. 18-02-2023 10:23 - edited 18-02-2023 10:33. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If there’s already a cable plugged into your Virgin. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. 0 Kudos. Is it possible to ask Virgin Media to install a secondary fibre wall socket in my property? I'm having broadband speed issues with my new package and an electrician has told me. • Plug the power supply into a mains socket. No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday Broken box outside of house in Networking and WiFi Wednesday Wall Socket Issue in QuickStart, set up and connections WednesdayRe: Wall socket connection. powered by TiVo, somewhere else in your house to your Hub. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. (and up the wall). Re: Wall socket. Plugging your virgin media router into an extension lead is fine. Image below of the Virgin Media PSU Plug that connects to the coax. Account - Cable. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Account - Mobile. I am going to cancel. 2. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. The wall box may be branded with the logos of an old cable TV company (not VM). 1. Please help. No wall socket but wire from underneath floorboards. Next, connect the power cable. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. Hello sophieboulter1. The wall socket I have within my home does not appear to be working. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. your Virgin Media phone, or 0345 454 1111 from another network. Dave. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. • Take the red-banded end of the isolator cable and push it. When you place your order, we'll let you know. and view the images for a range of different wall box options. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Plug into the wall socket. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Forum TeamSolved: Previously, I had BT connection so I need a wall socket. Virgin Media Wall Socket. - 52500241 ACCEPTED SOLUTION. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. There are two options for to your TV. Call the Pre-installation and delivery team on 0800 052 1734. B&Q are running low on these however. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. . The other is marked TV, & this is used for TV & Broadband. The cable could be hidden within, or behind, furniture. Just joined. Second, you'll likely need a manned installation for your VM services. sophieboulter1. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. So you can either unscrew this one & push on the connector provided in the Quick Start pack. 3. on 20-08-2022 22:47. The wall box may be branded with the logos of an old cable TV company (not VM). It also protects the network from 240 volts being fed to it by faulty TVs in your home. Virgin Media; My Virgin Media; Shop; Help;. And on the back of the box. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. And on the back of the box. Hi there I moved house with my family and we wanted to move to Virgin Media. What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. When you 'page' the handsets, all of the cordless handsets should ring. However, there is no Virgin Media Wall socket in my house. Phone. To be able to receive an E-bill, you need to provide us with a valid e-mail address. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 5. For into also image of the. There should be a screw F socket on the bottom where the cable is now just pushed onto. No, the ethernet cable is for a wired device if you have one. Wait a couple of minutes for a dial tone, then make a test call. AnthonyRaw1986. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Willferox, May 6, 2022 #1. No Virgin media wall socket. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. 97K; 1. Up to 3 WiFi Pods if needed. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Tudor. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 168. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Browse. Connect the cable adaptor to the black banded end of the 3m isolator cable. . How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. You can possibly do this in two ways. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Just moved in to new (rental) flat. Explain what needs to be done and book an engineer visit. Our expert teams are on hand to give guidance and walk you through all the features of our product range to help you make the right choice. Virgin Media. It is likely you will be waiting a few days. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. on 30-12-2022 13:41. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Home Phone. 23/04/17 - 06:45 #6. Dave. You can also add WiFi Max to our. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Re: I need a wall socket. 08K; 2. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. A photo would be helpful if possible. . My dad bought the 1gbps package and arranged the delivery for - 5273209. This is a socket in the wall, will the engin. Luckily, most newer computers have one already. Sometimes there is no wall box, just a trailing cable. So I’ve tried inserting it to the socket below it instead but it’s not working. Tudor. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Not had any success calling. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. But its still failing to get any connection (i think i. Tudor. Options. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. . If you can get Quickstart, you can choose one of two delivery options. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. We would like to show you a description here but the site won’t allow us. That would indicate the base station and the handsets are in communication with each other. Broadband. I can’t find a wall socket anywhere that matches those indicated by virgin. VM BB TV Landline. We would like to show you a description here but the site won’t allow us. Threatened "Do this within 12 hours. First picture is telephone socket which is now not used. Its a flat £25 charge to move the connection points and rebalance power levels. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Which was great as that is in a better location than my master Socket was. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. But I have no Virgin Media Wall socket in my house. I just got Virgin Media kit and read all information carefully and checked - 5200805We would like to show you a description here but the site won’t allow us. Post a photo of the "wrong" socket please. Stay safe online. 3 minutes ago. There should be a wall mounted box somewhere inside that has an F socket on it. The white. I Need a Virgin Media Wall Socket in QuickStart, set up and connections yesterday; Absolutely furious! Unauthorised box installation has ruined 7k worth of new rendering. The top “capped” one is marked FM & has been disused since cable went digital. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. Everything is converted to specialised triple screened coaxial cable. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday;My QuickStart for Hub 3 arrived. Look for an omnibox on the outside of your property and try and trace the cable. Vonage 2nd line. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I was sent the pack as. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Kath_F. The pre-install team number is 0800 052 1734. I have the new one as. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Hello VLNeedham. on 15-02-2022 10:03. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Occasionally only a very short stub of wire is left behind often hidden. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Q4G8FS Installation Guide Virgin Media 1. My Virgin Media App. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. If you don't have the cabling then call the pre-installs team on 0800 052 1734. We would like to show you a description here but the site won’t allow us. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. I have the most. Home Phone. 4. Tuning in. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. Virgin Media Wall Socket. Again from a wall socket. However, I do not have any of the specified wall sockets available. I'm sorry to hear about the missing wall socket. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. VM don't use fibre inside the property. Virgin Media How to get a broadband line installed. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). on 12-09-2023 19:31. No wall socket for my broadband quick set up. It's possible that the aerial isn't the correct type/group for modern digital transmissions but that's not your problem, you aren't expected to pay for upgrades. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. easy install. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Push the white cable (from the old Hub) into the back of the new Hub. I don't work for Virgin Media. My wall socket has fallen off as it was behind my sofa does anyone know if I. 0800 052 1734-----I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. Call the pre-installation and delivery team on 0800 052 1734. 8 KB Views: 54. The principle is exactly the same as every other modem. • Check the connection is tightly connected, it will make a 'click' noise. VM BB TV Landline. Most QuickStart kits have just 6 cables, connectors and powerlines to. I wanted to check with people on here before trying to get an engineer in, just. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. which will give you a general idea of VM fixtures and fittings. on 15-02-2022 10:03. Browse Virgin Media Virgin Media Community. The wall box may be branded with the logos of an old cable TV. Verify that the white cable is securely connected to the Virgin Media wall socket. . You’ll know it’s ready when the white power light at the front of the Hub is on. My Virgin Wall socket not same as installation guide that one. I just found a box in the closet which has a cable indicated as CABELCON 4. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. You need a small spanner to remove this, then push the provided connector over the exposed end. Is it necessary to plug the cable to socket for having wifi, if so what can I. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Stream from Virgin Media. • Connect the power supply to the back of the new box, then switch on at the wall. These are the parts I could find, they were screwed into the end on the coaxial cable. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayVery poor advice. My Virgin Media App. 0 Kudos. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. Browse Virgin Media Virgin Media Community. Thanks The existing cables will be screw-on (11 mm spanner or pliers required). Get the Hub ready by connecting the wires. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections SaturdayA wall box may be branded with the logos of an old cable TV company (not VM). 3 weeks ago. Cihank617. Hi all, when I signed up for Virgin Media, it said the service was available at my house. That is the correct fitting, it should push on unless its too loose inside the large housing. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Booking an engineer is easy with Virgin Media. Call the Pre-installation and delivery team on 0800 052 1734. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Re: No virgin media wall socket. When I was going to self-install it, I didn't find any wall socket. The old owners of the house had virgin media - 5381338. The port has a screw on threaded head. Virgin Mobile. Get virgin engineer to move the wall socket. All the wall sockets I can see are for BT. I received a box to quick start with VM but there is no wall socket in my flat. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. - 5250024 1 ACCEPTED SOLUTION.